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Privacy Policy
Privacy Statement
For each visitor to our Web page, our Web server automatically recognizes no
information regarding the domain or e-mail address. We collect the e-mail
address of those who communicate with us via e-mail, aggregate information
on what pages consumers access or visit, user specific information on what
pages consumers access or visit and information volunteered by the consumer,
such as survey information and/or site registrations.
The information we collect is used for internal review and is then
discarded, used to improve the content of our Web page, used to customize
the content and/or layout of our page for individual consumer and used by us
to contact consumers for marketing purposes.
We do
not give out or sell our subscribers’ names or email addresses.
If you do not want to receive e-mail from us in the future, please let us
know by sending an e-mail, calling or writing, and telling us that you do
not want to receive e-mail from our company.
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Payment
All prices quoted are
in Australian dollars unless stated otherwise and do not include postage and
handling costs. These prices are current as of the date of publishing of
this website. We reserve the right to update pricing over time. Please
contact us for confirmation and latest prices.
Note: All purchases
are on a cash sale
basis only. We are sometimes able to offer a maximum 7 days credit so
organisations can contact their treasurer.
Payment
methods accepted are Direct Deposit, Money Order, Cheque or Cash.
Conditions of payment on all services are as follows:
When paying by cheque or direct deposit the funds will be required to be
cleared prior to the goods being despatched.
To purchase goods,
please send us an email or fax outlining:
• Products you are purchasing
• Invoice Details (your organisation or business name and address so we can
supply you with an invoice for your records).
• The address the
goods are to be delivered.
• Your email address
for confirmation of order
• How you intend to
pay. We accept cheques and also we will give you our account details so
that you can direct deposit the funds into our bank.
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Return Policy
We strive to
ensure that our customers receive only the highest quality service and
merchandise. However, we realize that you may need to return an item to us.
To ensure full credit for your return, please do the following:
1. Damaged Merchandise: Please inspect your order immediately upon receipt
of your purchase Should your order arrive damaged, stop unpacking. Save the
shipping carton and all packaging included with your merchandise just as you
received it. It is the responsibility of the customer to contact the carrier
to inspect the package to assure full refund/replacement. All packaging MUST
be retained until the problem has been resolved. Notify our customer service
department immediately for further instructions. We will not be responsible
for any form of relief unless damages are reported within 24 hours of
receipt of merchandise.
2. DO NOT throw away any packaging included with your merchandise, such as
boxes, styrofoam inserts, instruction manuals, or promotional materials.
Look over the items carefully for cosmetic damage. In some cases equipment
comes with a warranty card that is to be filled in and returned to the
manufacturer. DO NOT fill in the warranty card until you have determined
that the equipment is in good working order. We cannot accept merchandise
for return with completed warranty cards or damaged or missing collateral
material Save your packing list and your invoice. Proof of purchase is often
one of the requirements for warranty registration and warranty repair
validation.
3. Read all instruction manuals supplied BEFORE testing your equipment. Test
the merchandise for correct operation before you put any identification
markings on them.
4. Returning Merchandise for Credit or Exchange:
If the goods are found to be faulty or damaged upon delivery we MUST be
informed within 24 hours of receipt. Under no circumstances will goods be
accepted as faulty upon delivery after that time. After that time faults
will be covered by manufacturer’s warranty and will be subject to the terms
and conditions of that warranty. Goods may NOT be returned for any reason
other than being faulty (subject to provisions of the Trade Practices Act),
A "change of mind or financial circumstances" does NOT allow return of
goods. An order (whether by e-mail, fax or verbally or any other means of
communication) from "you" to us for the supply of goods is regarded as a
binding contract.
5. Orders may not be cancelled due to delays in delivery or any other reason
outside our control.
PLEASE do not order goods from us unless you are entirely sure!!
6. Call our customer service department for a RAN# Return Authorization
Number and further instructions.
No returns are
accepted without prior authorization. All merchandise returned for credit or
exchange (subject to our approval) must be returned in the original
packaging a copy of our packing list or invoice within 10 days . We cannot
accept returns after this authorized date. Merchandise not returned in
accordance with our policy will be subject to a restocking fee (15%).
7. We suggest that the return be sent back by Registered & Insured Post or
other "traceable" carrier and that the return be INSURED sufficiently. We
are NOT responsible for the return of these items. All return freight
charges for all items, once repaired or replaced, will be borne by the
purchaser or customer. We may, but are not obligated to, accept returns of
goods after this time.
8. All merchandise returned for credit or exchange (subject to our approval)
must be returned in the original packaging, in perfect cosmetic and working
condition. Return all original packaging included with your merchandise,
such as boxes, styrofoam inserts, instruction manuals, promotional
materials, or warranty cards. All items must be in original and unaltered
condition.
9. Submit a copy of our packing list or invoice with your return. You should
retain the original copy. If your order was paid by cheque or money order, a
refund cheque will be mailed to you at the address to which we shipped the
order. Shipping and handling fees are not refundable.
10. Do not alter, deface, or tape the manufacturer's original (product)
carton. All items returned should be shipped in a sturdy shipping carton
(you may use the original shipping carton if you wish). Please print the
Return Authorization number on the return shipping label.
11. NON-DEFECTIVE returns can be accepted directly by us within 7 days from
the invoice date, at our discretion for: credit, exchange. All NON-DEFECTIVE
returns are subject to a 30 percent restocking fee.
12. Full manufacturer's warranties are supplied with merchandise purchased
from us. After ten (10) days, any problems you have with your equipment
should be addressed directly to the manufacturer. Please refer any warranty
repair Product defects or replacement will be referred directly to the
manufacturer or to your local authorized service dealer.
13. Returns or exchanges are not accepted on film, paper, lamps, batteries,
books, ink cartridges, memory cards, tapes, CD’s, DVD’s or any other
consumable products or items which have been removed from "blister-pack"
packaging.
14. Original Manufacturer Computers, Computer products, Printers (once ink
cartridge installed), Software, Educational Tapes and Books cannot be
returned once opened. If a product is defective it can be at our discretion
repaired or exchanged for the same or manufacturer's equivalent model only.
Special Order items are not returnable.
15. We will only accept electronic components (Interface Cards, SCSI Cards,
ie assemblies, etc.) for return if they are found to be defective in
manufacture. They will be repaired or replaced at the discretion of the
respective manufacturer.
16. Items that require assembly, once assembled, cannot be returned.
17. We are not responsible for merchandise damaged by customer misuse or
failure to follow instructions specified in the owner’s manual. All
warranties, whether actual or implied, are between the manufacturer or
manufacturer's Australian distributor and the purchaser of the product. We
make no warranties expressed or implied of merchantability or otherwise,
which extend beyond the description of the property.
18. We will not be responsible for any consequential or incidental damage
resulting from the sale or use of any merchandise bought from us. Our sole
responsibility will only be the monetary value of the merchandise.
19. No guarantees are made against any RF interference to the operation of
any product. All purchases are at the purchaser's risk.
20. All goods received on any invoice or loan docket become the
responsibility of the purchaser or borrower, however they remain our
property until all monies and applicable dues are received in full and
cleared. Title and/or ownership may not pass until that time.
21. None of these Terms & Conditions may be construed as affecting any
rights you have which cannot be modified or excluded by agreement. E&OE.
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